Southbound Operations Supervisor

Laredo, TX 78045

Industry: Supervisory Job Number: RZ550165327 Pay Rate: $50000 / year State: TX

Job Description

Job description
For over decades, the organization has worked diligently to improve the global trade experience for companies around the world. Their unique approach to global trade focuses on integrating trusted technologies with talented individuals who possess the expertise to leverage them effectively. As a customer-centric entity, they provide clients with a single source for unparalleled Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services. The organization is committed to delivering customized services that leave a lasting impact.
What you'll be doing
  • Supervise the Laredo Southbound Operations team, including Team Leaders.
  • Coordinate documentation handling and clearance processes, ensuring MX Regulations compliance.
  • Provide high-level customer service.
  • Assist Account Manager in supervising Southbound Customer Service Representatives.
  • Prepare customs and internal legal documents.
  • Aid in tariff classification and research.
  • Maintain client database.
  • Ensure employee training and conduct performance evaluations.
  • Service clients, support sales, and assist in staff scheduling.
  • Manage day-to-day customs operations for efficiency.
  • Develop procedures for facility utilization.
  • Monitor yard and equipment inspections.
  • Ensure timely billing and liaise with business partners.
  • Manage MX customs clearance partners and drayage companies.
  • Provide after-hours support as required.
  • Degree/diploma in International Trade, Logistics, Business, or related field.
  • Knowledge/experience in Annex 24 and IMMEX program.
  • Familiarity with Glosa, DODA, Customs Declarations.
  • Working knowledge of Mexican customs software.
  • Understanding of Mexican Customs regulations.
  • Understanding of US customs regulations (an asset).
What expertise and qualifications can you offer?
  • Over 3 years of demonstrated proficiency in customs, compliance, international trade, logistics, and shipping.
  • Exceptional leadership, organizational, communication, and decision-making abilities.
  • Fluent in both Spanish and English, essential for effective bilingual communication.
  • Possession of a valid passport and willingness to travel within the USA, Canada, and Mexico.
Job Type: Full-time
Salary: $45,000.00 - $50,000.00 per year
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