Job Purpose
The Service Technician (I) is responsible for the qualified delivering of installation, trouble shooting, repair, and other services for the standard range of electrification and automation products and services for our customers at as well as at onsite locations. The Technician supports and help develop relationships with the customer onsite and offsite e.g. by proactively searching for opportunities to provide solutions and services that optimize the customer’s operations. Thus, the Technician indirectly contributes to the profitable growth of business. Furthermore, the Technician might be responsible to functionally lead, supervise, or train a team of (third party) Technicians onsite.
Main Responsabilities
Technical Services
▪ Effectively and accurately perform installations, commissioning, inspections, supervisions, repairs and troubleshooting at customer site locations individually or with team members
▪ Take over onsite responsibility as Technician Lead if Engineering & Service Manager is not present o Internal resources: lead and manage a core team of Technicians at onsite location if required by service quote under consideration of the best interest and applying service philosophy; provide direction on behalf of Manager of Service & Engineering; ensure that site reports are completed by all team members in an accurate, detailed, and timely manner and send documentation of completed site reports per assignment for quality check to Manager Service & Engineering o External resources: lead and manage a core team of Technicians at onsite location if required by service quote under consideration of the best interest of . and applying service philosophy
▪ Effectively and accurately read and adhere to provided system layout drawings during services
▪ Manage assigned tool and equipment inventory and bag and inspects tools regularly for safety and condition
▪ Serve as the point of contact for the customer during services when a supervisor is not onsite and provide quality customer service e.g. inform customer proactively about status updates
▪ Build up trustful relationship with the customer onsite and actively seek opportunities to educate customers about (upselling) products and services to increase our business base with the customers (inform Supervisor about potential after sales opportunities)
▪ Available to travel as required (e.g. at last minute in the event of emergencies or other unplanned site occurrences, during planned site shutdowns, during holidays, etc.) and organize travel arrangements according to policies
▪ Conduct himself/herself professionally at all times (e.g. at home office, while on job sites, and during travel to/from job sites)
▪ Remain compliant with all legal and regulatory OSHA safety requirements and certifications
▪ Implement and practice OSHA Safety Standards at both office and customer site locations in order to maintain OSHA compliance and provide insights and suggestion to Engineering & Service Manager
Certification Program
▪ Work to achieve expert level of product knowledge and applications within the Certification Program
▪ If requested, assist in training Technicians in various capacities including hands-on training, sitetraining, etc. to become proficient in systems as well as applications
