Sales Operations Representative

Account Coordinator you will be the behind-the-scenes source of information and solutions. Working closely with our Key Account Managers, you will need to become a trusted product expert, and highly proficient in using our operating system and internal processes to enter, track and trouble-shoot orders, quotes, and customer service inquiries. Our customers repeatedly tell us we provide the best service they receive. If you like exceeding customers’ expectations and winning market share, you'll be a good fit for our team.

You will be part of a strong, multi-tasking group, and will need to recognize the need to respond quickly when priorities change.

The ideal candidate is:

• Detail focused, a quick learner, and possess good follow through and organization skills
• Able to move from one task to another quickly
• Enjoys problem solving
• Good at researching and learning about products independently, retaining knowledge about sources and products
• Has proven organization, time management skills with the ability to prioritize responsibilities
• A team player who thrives working with and helping their colleagues
• Skilled with learning computer software and proficient in excel and web-based tools.
• Bachelor’s degree preferred and/or the equivalent in training and experience.

his position is part of a team of Customer Support staff. Assist Account Managers with sourcing & creating quotations, and processing and servicing their customers’ orders. Make accurate quotations, write sales orders, and relay pertinent order-related information to customers. Source & determine cost of non-stock items accurately. Develop relationship with buyers. Ensure orders are filled on a timely, accurate basis. Support corporate goals of Service Excellence, Gross Margin Control and Customer Development:

Quotations & Sales Orders: 

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Monitor Account Manager’s email and respond on his/her behalf as appropriate.
• Send priced Quotations to customer with accurate product selection and pricing, based on customer preferences and Agreements. Send Order Acknowledgements to Customers.
• Advanced use of software to retrieve customer information, enter quotations and sales orders, find pricing, monitor the status of purchase orders, and to make changes on customer purchase orders or submit RGAs.
• Follow up on sales orders. Works closely with expediter, buyers and branch personnel regarding shipments, delivery days, and resourcing options
• Monitor files of active orders and posts activity such as PO Revisions, scheduling changes, partial shipments, credit changes, RGAs
• Prepare paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued, or supplied to customer when required