IT Help Desk Specialist

Phoenix, AZ 85034

Job Number: PM42909854 Pay Rate: $25 / hour State: AZ

Job Description

JR -IT Help Desk Specialist
DESCRIPTION: The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps in a multi-site Windows 7/10 environment. In this workplace, you must have a take-charge and proactive approach and be passionate about information technology and helping people. 
 • Be the point of contact for tickets, phone calls, and email regarding IT issues and support. 
• Level I experience to handle Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status. 
• Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment. • Create Windows logon accounts and configure network access rights as part of the on-boarding process. 
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors. 
• Maintain configurations of user computer systems according to established standards. 
• Publish support/training documentation to assist users with requests for information and training 
• Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
 • Support audio and video equipment in conference rooms
 • Maintain and monitor assets database to ensure accurate hardware/software inventory records 
• Participate in projects as appropriate 
• Achieve annual goals and objectives developed in cooperation with IT Management 
• Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices 
• Other duties may be added and/or assigned as needed 
• Limited travel required
• 1 years of relevant technical experience and 1 years+ experience working in a Windows environment 
• Microsoft Certified Solutions Associate, Windows 10 (MCSA) is a plus but not required 
• Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
 • Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email 
• Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation) 
• Basic User & Security Group Active Directory administration 
• File server folder knowledge such as mapped and UNC Drives 
• Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office applicant issues
• Ability to communicate technical information, both verbal and written to a wide range of end-users
 • Strong oral and written communication skills 
• Ability to deal with customers in a friendly, professional manner

Meet Your Recruiter

Patricia Mendez

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