Flooring Customer Service Representative

Holly Springs, NC 27540

Job Number: AJ6399091117

Job Description

Customer Service Administrator opening in Holly Springs.
  • Direct Hire opportunity, pay is $22.00 - $23.00/hr.  
  • Onsite, fulltime, 40 hours a week, M-TH 7:30am – 4:30pm with flexibility of Friday being 7:00am - 4:00pm
Qualifications:
Ability to multi-task based on importance of task
Friendly and good communication skills
Has solid learning techniques – Ask questions, takes notes, uses notes
Willingness to work with a team
Job Duties:
Answer phone and check messages thru the day – includes the installer phone
Going through emails and prioritize first and the urgent go to the top
Organize Emails based on date/builder/homeowner
Schedule homeowner visits for the field supervisors
Write up next day tickets and schedule
Write up orders and shorts (confirm shorts) track and schedule
Write up tickets for the following day
Go thru orders and check etas for material – schedule as available
Work with builder and homeowner to get jobs scheduled
Track PO’s from builder via websites or email communication in order to schedule service
Follow up on any Back charges issued by Builder so they can be coded correctly with Accounting
Write up claims as needed with the vendors.
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About Holly Springs, NC

Ready to take the next step in your career? Explore job opportunities in the bustling area around Holly Springs, North Carolina, where growth awaits at every corner. Nestled in the heart of the Tar Heel State, Holly Springs offers a perfect blend of small-town charm and big-city amenities. From its vibrant arts scene at the Holly Springs Cultural Center to the mouthwatering Southern cuisine found at local favorites like the Mason Jar Tavern, this region has something for everyone. Boasting proximity to Raleigh, Durham, and Chapel Hill, as well as being a stone's throw away from attractions like the NC Museum of Art and PNC Arena, Holly Springs provides a unique and attractive environment for professionals looking to thrive. Dive into our job listings today and discover the endless opportunities this lively area has in store for you!

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Meet Shane...

Shane s journey with Nextaff began in 2019, when he established a successful franchise in the Kansas City metro area. His experience as a Nextaff franchise owner provides prospective buyers with a completely transparent view of the Nextaff Franchise Opportunity. Prior to his time at Nextaff, Shane led large sales teams in the Financial Services and Medical Device industries, further developing his expertise in leadership and business management.

Do you play sports?

Basketball! I was fortunate enough to play college basketball all 4 years and in 2013 we won the NCAA DII National Championship.

What do you love most about your current role?

Getting to know prospective franchise buyers. I love hearing about their goals and dreams they want to achieve through entrepreneurship.

What is your favorite color?

Orange! Yes, it is one of Nextaff s main colors but it was my favorite before coming to Nextaff. In the franchising world, I m known as Orange pants guy .

Meet Cary...

When it comes to operating a staffing firm, Cary has worn every hat. From recruiting, to sales, to management, to ownership, he has been involved in every aspect of running a successful staffing business. He has successfully led three separate companies to the Inc. 500 and Inc. 5000 lists, which puts him in an elite class of staffing entrepreneurship. Combining that experience with a strong passion for entrepreneurs makes Cary an ideal leader for driving the Nextaff vision.

Describe yourself in three words.

Loyal, Driven, Creative

Is there a mantra or affirmation you live by?

Do what you said you were going to do.

Do you have a celebrity doppelganger?

Back in the day, it was John Cusak. I want my two dollars!