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Distribution Customer Service Rep

Laredo, TX 78045

Job Number: VI840747101 Pay Rate: $15 / hour

Job Description

Job Title: Warehouse Customer Service Representative (CSR)
Schedule: Monday – Friday | 9:00 AM – 6:00 PM
Compensation: $15.00/hour
Employment Type: Full-Time
 
Job Summary:
We are currently seeking a detail-oriented, reliable, and customer-focused Warehouse Customer Service Representative (CSR) to join our team. This role serves as a key liaison between our warehouse operations and our clients, ensuring that all communication regarding merchandise arrival, discrepancies, and invoicing is handled promptly and professionally.
The ideal candidate will have strong communication skills, a customer-first attitude, and the ability to multitask in a fast-paced warehouse environment.
 
Key Responsibilities:
  • Client Communication:
    • Notify clients when their merchandise arrives at the warehouse.
    • Provide timely updates regarding the status of shipments.
    • Follow up with clients to resolve any concerns or outstanding matters related to their orders.
  • Invoicing & Quoting:
    • Ensure all billing is accurate and in line with client expectations and inventory received.
  • Reporting & Documentation:
    • Maintain accurate records of all communication with clients regarding their inventory.
    • Report any inconsistencies, damages, or inventory issues to warehouse management.
  • Warehouse Coordination:
    • Collaborate with warehouse staff to ensure that client orders are processed correctly.
    • Assist in checking merchandise against packing lists or invoices to verify accuracy.
    • Ensure all client-specific requirements are communicated to the warehouse floor when handling items.
Additional Warehouse Support Duties (General Overview):
  • Verifying incoming and outgoing shipments.
  • Organizing merchandise for client pickups or deliveries.
  • Assisting in inventory tracking and management.
  • Supporting shipping and receiving activities as needed.
 
Qualifications:
  • Prior customer service experience, preferably in a warehouse or logistics setting.
  • Excellent written and verbal communication skills (bilingual is a plus).
  • Basic knowledge of invoicing, quoting, and order management systems.
  • Comfortable working with computers and Microsoft Office (especially Excel and Outlook).
  • Strong attention to detail and organizational skills.
Benefits:
  • Steady weekday schedule (Monday–Friday)
 
 
 

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About Laredo, TX

Ready to kickstart your career in Laredo, Texas? This vibrant city located on the southern edge of the Lone Star State offers a unique blend of culture, history, and career opportunities waiting to be explored. Laredo boasts a rich heritage as one of the oldest border crossing points along the Rio Grande, allowing for a diverse and dynamic environment that fosters growth and prosperity. From exploring the beautiful San Agustin de Laredo Historic District, indulging in authentic Tex-Mex cuisine, to catching a performance at the Laredo Center for the Arts or cheering on the Laredo Bucks hockey team at Sames Auto Arena, there is something for everyone here. Take advantage of the warm climate and picturesque parks like Lake Casa Blanca International State Park for outdoor adventures. Join us in Laredo and discover a world of endless opportunities waiting for you. Explore our job listings today and embark on a new chapter in this enchanting region.

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Meet Shane...

Shane s journey with Nextaff began in 2019, when he established a successful franchise in the Kansas City metro area. His experience as a Nextaff franchise owner provides prospective buyers with a completely transparent view of the Nextaff Franchise Opportunity. Prior to his time at Nextaff, Shane led large sales teams in the Financial Services and Medical Device industries, further developing his expertise in leadership and business management.

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Do you play sports?

Basketball! I was fortunate enough to play college basketball all 4 years and in 2013 we won the NCAA DII National Championship.

What do you love most about your current role?

Getting to know prospective franchise buyers. I love hearing about their goals and dreams they want to achieve through entrepreneurship.

What is your favorite color?

Orange! Yes, it is one of Nextaff s main colors but it was my favorite before coming to Nextaff. In the franchising world, I m known as Orange pants guy .

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Meet Cary...

When it comes to operating a staffing firm, Cary has worn every hat. From recruiting, to sales, to management, to ownership, he has been involved in every aspect of running a successful staffing business. He has successfully led three separate companies to the Inc. 500 and Inc. 5000 lists, which puts him in an elite class of staffing entrepreneurship. Combining that experience with a strong passion for entrepreneurs makes Cary an ideal leader for driving the Nextaff vision.

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Describe yourself in three words.

Loyal, Driven, Creative

Is there a mantra or affirmation you live by?

Do what you said you were going to do.

Do you have a celebrity doppelganger?

Back in the day, it was John Cusak. I want my two dollars!

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