Customer Service/Dispatcher

Gulfport, MS 39503

Industry: Information Technology (IT) Job Number: BS458770919 Pay Rate: $17-18 / hour

Job Description

 
 
Customer Service/Dispatcher
 
Job description
Are you a natural problem-solver with strong organizational skills? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a Dispatcher to join our team and help coordinate our service technicians efficiently while providing top-notch customer service!
 
What You’ll Do:
 
  • Coordinate and dispatch technicians for service calls and project tasks to maximize productivity and minimize response times.
  • Monitor technician workloads and adjust schedules as needed to keep things running smoothly.
  • Communicate with technicians to provide updates and instructions, ensuring everyone is on the same page.
  • Manage service tickets: Create, prioritize, and estimate resolution times to ensure client satisfaction.
  • Keep clients informed: Answer calls, manage issues, and set/reset expectations to maintain strong client relationships.
  • Maintain dispatch records: Keep track of all activities and technician statuses for seamless operations.
  • Supervise and support the daily schedules and communication of technicians.
 
What You’ll Bring:
 
  • Strong computer and technical skills.
  • A knack for multitasking and staying organized in a fast-paced environment.
  • Great communication skills to interact with technicians and clients alike.
  • Problem-solving abilities and the flexibility to adjust on the fly.
  • Experience with dispatching and scheduling preferred.
  • A positive attitude and a desire to help keep things moving efficiently.
 
What’s in It for You:
 
  • Competitive pay
  • Full benefits package including health, dental, and vision
  • Paid time off and holidays
  • Opportunities for growth and advancement
  • If you’re ready to take on a role where your organizational skills and quick thinking make a real difference, apply now!
 
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits: 401(k)
Schedule:  8-hour shiftMonday to Friday
Work Location: In person
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About Gulfport, MS

Ready to kickstart your career in Gulfport, Mississippi? Explore our job opportunities in this vibrant coastal city that offers a unique blend of beautiful beaches, rich history, and endless growth opportunities. Nestled along the Gulf of Mexico, Gulfport boasts attractions like the Historic Redding House, Lynn Meadows Discovery Center, and the Institute for Marine Mammal Studies. Indulge in the local cuisine with fresh seafood and enjoy performances at the Gulfport Little Theatre. Whether you're looking to work in healthcare, tourism, or education, Gulfport has something for everyone. Join us in Gulfport and discover the charm and warmth of this welcoming community while taking your career to new heights. Jumpstart your future today!

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Meet Shane...

Shane s journey with Nextaff began in 2019, when he established a successful franchise in the Kansas City metro area. His experience as a Nextaff franchise owner provides prospective buyers with a completely transparent view of the Nextaff Franchise Opportunity. Prior to his time at Nextaff, Shane led large sales teams in the Financial Services and Medical Device industries, further developing his expertise in leadership and business management.

Do you play sports?

Basketball! I was fortunate enough to play college basketball all 4 years and in 2013 we won the NCAA DII National Championship.

What do you love most about your current role?

Getting to know prospective franchise buyers. I love hearing about their goals and dreams they want to achieve through entrepreneurship.

What is your favorite color?

Orange! Yes, it is one of Nextaff s main colors but it was my favorite before coming to Nextaff. In the franchising world, I m known as Orange pants guy .

Meet Cary...

When it comes to operating a staffing firm, Cary has worn every hat. From recruiting, to sales, to management, to ownership, he has been involved in every aspect of running a successful staffing business. He has successfully led three separate companies to the Inc. 500 and Inc. 5000 lists, which puts him in an elite class of staffing entrepreneurship. Combining that experience with a strong passion for entrepreneurs makes Cary an ideal leader for driving the Nextaff vision.

Describe yourself in three words.

Loyal, Driven, Creative

Is there a mantra or affirmation you live by?

Do what you said you were going to do.

Do you have a celebrity doppelganger?

Back in the day, it was John Cusak. I want my two dollars!