Knowledge, Skills, and Abilities
- Basic computer knowledge as well as medical office standards and practices.
- Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.
- Ability to accurately record and input data in an EHR system and other overlay systems.
- Competent in both oral and written English.
- Skills to organize and use time and resources effectively.
- Ability to multitask and work with interruptions.
- Ability to provide effective customer service/communication skills within the work environment.
- Ability to function independently and within a group.
- Ability to follow oral and written instructions timely and accurately.
- Ability to keep patient and staff information confidential.
- Ability to multitask throughout the day and work under pressure.
- Ability to navigate insurance needs of patients.
- Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.
- Ability to travel to other sites, if needed without notice.
- Must be able to sit, stand, bend, lift and move intermittently during the workday.
- Must be able to follow oral and written instructions.
- Ability to give language appropriate oral instructions.
- Must possess the ability to communicate (language appropriate) clearly and precisely and have excellent telephone courtesy and etiquette.
Qualifications/Education Requirements
To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical office experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude. Must be self-directed, motivated and demonstrate the ability to work independently and within a team. Bilingual abilities are required.
Core Competencies
- Conducts language appropriate communication with all patients.
- Provides professional customer service when scheduling or communicating with patients and visitors.
- Maintain confidential and sensitive information.
- Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.
- Maintains an orderly and organized work area.
- Performs required tasks according to written procedures and is consistent with established processes for assigned job role.
- Must document and update data in the electronic record in a timely manner.
- Tracks and documents charges and money received from the patient, when assigned.
- When required, provides accurate and timely information to patients and clinical staff to include messages.
- Returns phone calls in a timely manner providing requested information.
- Arrive on time and follow daily assigned schedule.
- Assists nurse with language appropriate translation during intake.
- Assists services provider with language appropriate translation.
- Provides patients with language appropriate provider instructions and follow-up appointments.
- Must be willing to become certified in translation services or provide documentation of certification.
- Answers telephone, screens calls (language appropriate) and takes messages.
- Performs other duties as requested or required.
- Upholds, complies with, and enforces the Core Principles and Code of Conduct.
