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Bilingual Patient Care Representative (Viatnamese)

Biloxi, MS 39530

Job Number: MK651986623 Pay Rate: $14 / hour

Job Description

We are seeking a Bilingual Vietnamese Patient Services Representative (PSR)! This role is vital to creating a welcoming and positive experience for our patients. The ideal candidate will be compassionate, detail-oriented, and committed to providing world-class customer service while supporting our patients and clinical care team.

Key Responsibilities:
  • Provide exceptional customer service by greeting patients warmly, addressing their needs with care, and maintaining a courteous, professional demeanor at all times.
  • Communicate clearly and effectively in both English and Vietnamese, demonstrating cultural awareness and sensitivity in every interaction.
  • Answer and manage multi-line phone systems, scheduling both new and return patient appointments accurately and efficiently.
  • Screen calls, take detailed messages, and route requests for prescription refills or patient concerns to the appropriate provider or nurse.
  • Maintain strict confidentiality of patient and staff information in accordance with HIPAA and organizational policies.
  • Collaborate effectively with patients, clinical staff, and the general public to ensure a smooth flow of daily operations.
  • Demonstrate proficiency in medical terminology to support accurate communication and scheduling.
  • Learn and utilize computerized systems for scheduling, patient records, and other administrative tasks.
  • Stay organized and manage time effectively to complete tasks efficiently with minimal supervision.
  • Assist with additional administrative duties as needed to support the clinic’s success.
Qualifications:
  • High school diploma or GED required.
  • Bilingual fluency in Vietnamese and English (written and spoken).
  • Previous experience in a medical office or related healthcare setting preferred.
  • Strong interpersonal and telephone skills with the ability to maintain a compassionate and positive attitude.
  • Knowledge of medical terminology strongly preferred.
  • Ability to sit, stand, bend, lift, and move intermittently throughout the workday.
  • Highly organized, dependable, and able to work both independently and as part of a team.
Why Join Us?
  • Make a meaningful difference by supporting patients and helping them access the care they need.
  • Work in a collaborative, supportive environment focused on excellence in patient care.
  • Opportunity to grow professionally while serving a diverse community.

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About Biloxi, MS

Ready to take the next step in your career? Explore our job opportunities in the vibrant Biloxi, Mississippi area. Known for its stunning Gulf Coast beaches, lively casino scene, and rich history, Biloxi offers a unique blend of Southern charm and modern opportunities. Imagine pursuing your passion while enjoying fresh Gulf seafood, exploring the Ohr-O'Keefe Museum of Art, catching a show at the Saenger Theatre, or cheering on the Biloxi Shuckers baseball team at MGM Park. With a booming economy, cultural diversity, and endless recreational activities like fishing at the Biloxi Small Craft Harbor or strolling through the beautiful Live Oaks of Beauvoir, Biloxi is a captivating place to build your career. Start your job search with us today and discover the endless possibilities that await in this enchanting Mississippi gem.

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Meet Shane...

Shane s journey with Nextaff began in 2019, when he established a successful franchise in the Kansas City metro area. His experience as a Nextaff franchise owner provides prospective buyers with a completely transparent view of the Nextaff Franchise Opportunity. Prior to his time at Nextaff, Shane led large sales teams in the Financial Services and Medical Device industries, further developing his expertise in leadership and business management.

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Do you play sports?

Basketball! I was fortunate enough to play college basketball all 4 years and in 2013 we won the NCAA DII National Championship.

What do you love most about your current role?

Getting to know prospective franchise buyers. I love hearing about their goals and dreams they want to achieve through entrepreneurship.

What is your favorite color?

Orange! Yes, it is one of Nextaff s main colors but it was my favorite before coming to Nextaff. In the franchising world, I m known as Orange pants guy .

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Meet Cary...

When it comes to operating a staffing firm, Cary has worn every hat. From recruiting, to sales, to management, to ownership, he has been involved in every aspect of running a successful staffing business. He has successfully led three separate companies to the Inc. 500 and Inc. 5000 lists, which puts him in an elite class of staffing entrepreneurship. Combining that experience with a strong passion for entrepreneurs makes Cary an ideal leader for driving the Nextaff vision.

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Describe yourself in three words.

Loyal, Driven, Creative

Is there a mantra or affirmation you live by?

Do what you said you were going to do.

Do you have a celebrity doppelganger?

Back in the day, it was John Cusak. I want my two dollars!

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