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Bilingual Call Center Representative

Biloxi, MS 39530

Job Number: MK795946429 Pay Rate: $14 / hour

Job Description

Knowledge, Skills, and Abilities
  • Display exemplary customer service skills, written and verbal communication and demonstrate WORLD CLASS cultural awareness and sensitivity in all interactions.
  • Ability to consistently project a caring and courteous voice tone.
  • Possess excellent telephone and interpersonal skills.
  • Knowledge of medical terminology.
  • Ability to work and communicate effectively with patients, the clinical care team and the general public.
  • Ability to perform job duties in an efficient and timely manner. 
  • Ability to function with minimal supervision.
  • Ability to organize tasks and use time effectively.
  • Ability to follow oral and written instructions timely and accurately.
  • Ability to keep patient and staff information confidential.
  • Ability to function as an effective team member.
  • Ability to learn computerized program used in the job.
  • Must be able to sit, stand, bend, lift and move intermittently during the work day.
  • Answers multi-line phones, screens calls for requested next available appointments, both return and new patients.
  • Ability to take messages and refill request and send to the correct provider or his/her nurse. 
Qualifications/Education Requirements
Must be a graduate of an accredited high school or have received a GED certificate.  Must have experience in medical office or related setting.  Must be able to demonstrate a caring, positive attitude toward all people. 
Core Competencies
  • Performs within the legal and ethical boundaries of the role.
  • Provides essential job functions to maintain efficient and effective customer services and clinic processes.
  • Participates as a team member to achieve organizational and clinical goals.
  • Provide excellence in customer service.
  • Schedules return patient appointments by locating patient in patient master listing of the practice management system. Verifies and updates the patient’s address and phone number.  Determines next available requested appointment and appropriately completes and confirms scheduled appointment.
  • Schedules new patient appointment by selecting the patient master listing of the practice management system. Completes all possible sections in both front and back screens of patient information section.  Appropriately selects the next available new patient appointment and completes and confirms the appointment.
  • Explains the patient charges system, including sliding fee schedule and requirements as well as patient’s responsibility for their portion of the charges.
  • Assure that the patient has been seen within the last 3 to 6 months when sending medication refills request.
  • Explain the 48 hour wait for medication refills.
  • Advises the patient to bring a current list of their medication needs to their appointment and to arrive at least thirty minutes early for new patients and fifteen minutes early for returning patients to complete required registration information.
  • Upholds, complies with, and enforces the Core Principles and Code of Conduct.
 

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About Biloxi, MS

Ready to take the next step in your career? Explore our job opportunities in the vibrant Biloxi, Mississippi area. Known for its stunning Gulf Coast beaches, lively casino scene, and rich history, Biloxi offers a unique blend of Southern charm and modern opportunities. Imagine pursuing your passion while enjoying fresh Gulf seafood, exploring the Ohr-O'Keefe Museum of Art, catching a show at the Saenger Theatre, or cheering on the Biloxi Shuckers baseball team at MGM Park. With a booming economy, cultural diversity, and endless recreational activities like fishing at the Biloxi Small Craft Harbor or strolling through the beautiful Live Oaks of Beauvoir, Biloxi is a captivating place to build your career. Start your job search with us today and discover the endless possibilities that await in this enchanting Mississippi gem.

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11101 Switzer, Suite 110

Overland Park, KS 66210

(913) 562-5610

(800) 581-NEXT (6398)

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Meet Shane...

Shane s journey with Nextaff began in 2019, when he established a successful franchise in the Kansas City metro area. His experience as a Nextaff franchise owner provides prospective buyers with a completely transparent view of the Nextaff Franchise Opportunity. Prior to his time at Nextaff, Shane led large sales teams in the Financial Services and Medical Device industries, further developing his expertise in leadership and business management.

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Do you play sports?

Basketball! I was fortunate enough to play college basketball all 4 years and in 2013 we won the NCAA DII National Championship.

What do you love most about your current role?

Getting to know prospective franchise buyers. I love hearing about their goals and dreams they want to achieve through entrepreneurship.

What is your favorite color?

Orange! Yes, it is one of Nextaff s main colors but it was my favorite before coming to Nextaff. In the franchising world, I m known as Orange pants guy .

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Meet Cary...

When it comes to operating a staffing firm, Cary has worn every hat. From recruiting, to sales, to management, to ownership, he has been involved in every aspect of running a successful staffing business. He has successfully led three separate companies to the Inc. 500 and Inc. 5000 lists, which puts him in an elite class of staffing entrepreneurship. Combining that experience with a strong passion for entrepreneurs makes Cary an ideal leader for driving the Nextaff vision.

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Describe yourself in three words.

Loyal, Driven, Creative

Is there a mantra or affirmation you live by?

Do what you said you were going to do.

Do you have a celebrity doppelganger?

Back in the day, it was John Cusak. I want my two dollars!

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