IT Help Desk Specialist

Phoenix, AZ 85034

Job Number: PM42909854 Pay Rate: $25 / hour

Job Description

JR -IT Help Desk Specialist
 
DESCRIPTION: The JR IT Help Desk Specialist will apply great customer service skills to support employees, contractors, and temps in a multi-site Windows 7/10 environment. In this workplace, you must have a take-charge and proactive approach and be passionate about information technology and helping people. 
ESSENTIAL DUTIES:
 • Be the point of contact for tickets, phone calls, and email regarding IT issues and support. 
• Level I experience to handle Help/Service desk tickets through resolution or escalation and take ownership of issues with follow-up communication to the requestor on progress and status. 
• Setup new hire desktop including computer, desk/cell phone (iOS, Android), and peripheral equipment. • Create Windows logon accounts and configure network access rights as part of the on-boarding process. 
• Coordinate the repair and maintenance of office printers and computing equipment with outside vendors. 
• Maintain configurations of user computer systems according to established standards. 
• Publish support/training documentation to assist users with requests for information and training 
• Provide basic in-house training on MS Office applications (Word, Excel, Outlook, PowerPoint)
 • Support audio and video equipment in conference rooms
 • Maintain and monitor assets database to ensure accurate hardware/software inventory records 
• Participate in projects as appropriate 
• Achieve annual goals and objectives developed in cooperation with IT Management 
• Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices 
• Other duties may be added and/or assigned as needed 
• Limited travel required
 EDUCATION AND/OR EXPERIENCE REQUIRED: 
• 1 years of relevant technical experience and 1 years+ experience working in a Windows environment 
• Microsoft Certified Solutions Associate, Windows 10 (MCSA) is a plus but not required 
• Understanding of network protocols DHCP, DNS, TCP/IP, NSLOOKUP, VPN, and Remote Desktop
 • Knowledge of Microsoft based operating systems with emphasis on Windows 10, Office365, and Exchange email 
• Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation) 
• Basic User & Security Group Active Directory administration 
• File server folder knowledge such as mapped and UNC Drives 
• Problem-solving skills with the ability to troubleshoot Windows operating systems and Microsoft Office applicant issues
• Ability to communicate technical information, both verbal and written to a wide range of end-users
 • Strong oral and written communication skills 
• Ability to deal with customers in a friendly, professional manner
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Phoenix, AZ

Ready to elevate your career in the vibrant Phoenix, Arizona area? Explore our diverse job opportunities in this dynamic region known for its sunny skies, breathtaking desert landscapes, and thriving job market. Known as the Valley of the Sun, Phoenix boasts a unique mix of Southwestern charm and urban sophistication. Discover the bustling arts scene at the Phoenix Art Museum, catch a performance at the iconic Orpheum Theatre, or cheer on the Arizona Diamondbacks at Chase Field. With an array of outdoor activities in stunning parks like Camelback Mountain and Papago Park, plus delectable Southwestern cuisine to savor, there's no shortage of reasons to make Phoenix your professional playground. Browse our job listings today and unlock a world of career possibilities in this exciting region!

We use cookies and other tracking technologies to improve your browsing experience on
our website, to analyze our website traffic, and to understand where our visitors are coming from.

Meet Shane...

Shane s journey with Nextaff began in 2019, when he established a successful franchise in the Kansas City metro area. His experience as a Nextaff franchise owner provides prospective buyers with a completely transparent view of the Nextaff Franchise Opportunity. Prior to his time at Nextaff, Shane led large sales teams in the Financial Services and Medical Device industries, further developing his expertise in leadership and business management.

Do you play sports?

Basketball! I was fortunate enough to play college basketball all 4 years and in 2013 we won the NCAA DII National Championship.

What do you love most about your current role?

Getting to know prospective franchise buyers. I love hearing about their goals and dreams they want to achieve through entrepreneurship.

What is your favorite color?

Orange! Yes, it is one of Nextaff s main colors but it was my favorite before coming to Nextaff. In the franchising world, I m known as Orange pants guy .

Meet Cary...

When it comes to operating a staffing firm, Cary has worn every hat. From recruiting, to sales, to management, to ownership, he has been involved in every aspect of running a successful staffing business. He has successfully led three separate companies to the Inc. 500 and Inc. 5000 lists, which puts him in an elite class of staffing entrepreneurship. Combining that experience with a strong passion for entrepreneurs makes Cary an ideal leader for driving the Nextaff vision.

Describe yourself in three words.

Loyal, Driven, Creative

Is there a mantra or affirmation you live by?

Do what you said you were going to do.

Do you have a celebrity doppelganger?

Back in the day, it was John Cusak. I want my two dollars!